At ZEBAAS STUDIO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return, exchange, and refund policy below.
ZEBAAS STUDIO does not offer a pickup service for returns or exchanges.
Customers are responsible for sending the parcel back to our warehouse through any reliable courier service at their own expense. Our customer support team will provide the warehouse address after your return or exchange request has been approved.
Once the parcel has been dispatched, customers must email the courier receipt or tracking number so we can monitor the shipment.
After we receive and inspect the returned item, your exchange request will be processed within 4–5 business days, subject to stock availability.
If the requested size or product is unavailable, our customer support team will contact you with available options.
Once the returned item has been received and successfully passes our quality inspection, approved refunds will be processed within 10 business days.
Refunds will be issued using the appropriate payment method determined by ZEBAAS STUDIO. Processing times may vary depending on your bank or payment provider.
Unless the item received is incorrect, defective, or damaged, customers are responsible for all return shipping charges.
To ensure every request is properly documented and processed, all return, exchange, and refund requests must be submitted via email only.
We do not process or entertain return, exchange, or refund requests received through:
Requests made through these channels will be redirected to our official email support.
Thank you for shopping with ZEBAAS STUDIO. We appreciate your trust and are committed to providing you with the best possible shopping experience.